Gwinnett County Fire & Emergency Services – FAQ’s


GwinnettCounty

General information can be reached at 678.518.4800, Education at 678.518.4845, and Fire Prevention and Life Safety at 678.518.4980.
Call 678.518.4950. All medic reports must have a consent release signed prior to obtaining the report. Usually, reports can be made available within 24 hours after your request.
To maximize the efficient use of personnel and resources for quality, effective patient care on all emergency scenes, the department uses a dynamic tiered response system. Depending on the type of medical call and availability of units, our 911 Communications will send the closest available medic unit and/or fire engine to respond. Engine and medic unit personnel are dispatched together for serious, life-threatening emergencies i.e., cardiac arrest, trauma, not breathing, that require more resources for a successful outcome.
If it is a non-critical situation, yes. If it is a critical situation, Med Unit personnel may choose to transport to the closest or most appropriate hospital.
The transport fee is a flat rate of $975 plus an additional $15 per mile. Property taxes fund the majority of the services provided by the Gwinnett County Department of Fire and Emergency Services. Customers (residents/business owners/visitors) do not receive a bill for any direct service provided by the department except for transport by ambulance. Even if an ambulance is part of the emergency response and provides advanced care at the scene, the patient will not be billed unless they are transported to the emergency room. The County has always billed for transport as a usage fee, which offsets some of the taxpayer costs to provide countywide emergency medical services. The department recovers revenue annually from transport fees. If there were not a user transport fee, that revenue would need to be made up through increased property taxes.
Depending on the seriousness of the situation (curiosity vs. history of starting fires), you can call either the Education Section at 678.518.4845 or the Investigations Section at 678.518.4890.
Our Fire Prevention Office will answer your questions at 678.518.4980.
Yes, outdoor burning of yard waste is allowed from October 1 to April 30. Individuals should check to determine if it is a burn day by calling 678-518-4979 or by going to https://www.gwinnettcounty.com/web/gwinnett/Departments/FireandEmergencyServices/OutdoorBurningInformation. Outdoor Burning is not allowed on Sundays, after dark or within certain city limits.
The Insurance Services Offices, Inc. (ISO) rates jurisdictions on factors related to fire coverage that include water supply, dispatch procedures, and fire resources. Our current rating for most of the County is a 2/2X. Read more about verification and the ISO rating (PDF -- https://www.gwinnettcounty.com/static/departments/fire_emergency/pdf/ISO_Information_2017.pdf). However, if a structure is more than five road miles from a fire station, the insurance company will rate the property as a 10,
All firefighter/EMT and paramedic positions are full-time paid employees. Citizens having graduated from the 8-week Citizen Fire Academy program are utilized as volunteers for administrative activities and special events.
New hydrants are installed throughout the year. You will need to drive your neighbourhood and determine the location of your closest hydrant.
Please visit the Solid Waste Management Division’s Frequently Asked Questions web page(https://www.gwinnettcounty.com/web/gwinnett/services/solidwastemanagement/frequentlyaskedquestions#meds) for the proper way of how to dispose of in-home medical waste..
Call 811 at least two days before digging. It is a free and easy call that connects individuals to a local call center that gathers information about the planned digging project and notifies public utilities in the area. Professional technicians are then dispatched to mark the location of all underground lines with paint or flags before any digging begins.
No. This legitimate organization solicits funds to locally endorse politicians, aid in lobbying efforts to pass collective bargaining laws in Georgia, assist the Union in legal issues, as well as perform firefighter safety research, improve firefighter benefits, and improve pension laws on the national level. While it is your decision to help these efforts, Gwinnett Fire and Emergency Services does not directly benefit from your donation and is in no way affiliated with or support the activities of this organization. It should also be noted that any legitimate organization that uses a professional telemarketing service has to pay a very high percentage of the solicitation proceeds to the telemarketing firm.